Volume 8, Number 2 (Occupational Medicine Quarterly Medicine 2016)                   tkj 2016, 8(2): 81-89 | Back to browse issues page


XML Persian Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Fallahaliabadi S, Salmani I, Aminmoghadam J, Dehghanifiruzabadi S. Prioritization of Improvement Tasks of Service Quality inYazd Fire Stations Using AHP and TOPSIS. tkj. 2016; 8 (2) :81-89
URL: http://tkj.ssu.ac.ir/article-1-626-en.html

MA , sd.fallah@gmail.com
Abstract:   (699 Views)

Introduction: Fire stations as a place for locating firefighters and equipment are an important center for emergency services in urban societies. This research aimed to prioritize the improvement tasks of service quality in Yazd fire stations using AHP and TOPSIS.

Methods: In this descriptive-analytic study, the information about personnel in stations and mission command, stations buildings and equipment was collected, then 25 experts completed the questionnaires and prioritized the actions that should be done for fire station quality improvement. Then to demonstrate the ranking of each action, TOPSIS method and AHP were used.

Results: According to AHP, degree of impact on the operations with 0.572 score was the highest priority, then being time consuming and expensive were the next priorities with 0.291 and 0.137 score, respectively.

Conclusion: However, it seems paying more attention to actions that have high impact on final operations is more effective to improve the service quality of Yazd fire stations.

Keywords: Action prioritization; TOPSIS; AHP; Fire stations; Disaster management; Preparedness; Yazd

Introduction: Fire stations as a place for locating firefighters and equipment are an important center for emergency services in urban societies. This research aimed to prioritize the improvement tasks of service quality in Yazd fire stations using AHP and TOPSIS.

Methods: In this descriptive-analytic study, the information about personnel in stations and mission command, stations buildings and equipment was collected, then 25 experts completed the questionnaires and prioritized the actions that should be done for fire station quality improvement. Then to demonstrate the ranking of each action, TOPSIS method and AHP were used.

Results: According to AHP, degree of impact on the operations with 0.572 score was the highest priority, then being time consuming and expensive were the next priorities with 0.291 and 0.137 score, respectively.

Conclusion: However, it seems paying more attention to actions that have high impact on final operations is more effective to improve the service quality of Yazd fire stations.

Full-Text [PDF 609 kb]   (148 Downloads)    
Type of Study: Research | Subject: General
Received: 2015/05/13 | Accepted: 2016/10/9 | Published: 2016/10/9

Add your comments about this article : Your username or email:
Write the security code in the box

Send email to the article author


© 2015 All Rights Reserved | Occupational Medicine Quarterly Journal

Designed & Developed by : Yektaweb