Volume 13, Issue 1 (Occupational Medicine Quarterly Journal 2021)
tkj 2021, 13(1): 24-33 |
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Rahimi Pordanjani T, Ghorbanian A. The relationship between job demands and workplace incivility in an industrial company: the mediating role of emotional exhaustion and moderating role of perceived organizational support. tkj 2021; 13 (1) :24-33
URL: http://tkj.ssu.ac.ir/article-1-1113-en.html
URL: http://tkj.ssu.ac.ir/article-1-1113-en.html
University of Bojnord , tayebe.rahimi@yahoo.com
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The relationship between job demands and workplace incivility in an industrial company: the mediating role of emotional exhaustion and moderating role of perceived organizational support
Rahimi Pordanjani T*, Ghorbanian A
1 Department of Psychology, School of Humanities, University of Bojnord, Bojnord, Iran
2 Department of Public Administration, Faculty of Humanities, Semnan Branch, Islamic Azad University, Semnan, Iran
Abstract
Introduction: workplace incivility is one of the subtle forms of interpersonal and organizational abuse. The purpose of the present study was to investigate the causal relationship between job demands and workplace incivility with the mediating role of emotional exhaustion and the moderating role of perceived organizational support in an industrial company employee.
Materials and Methods: In this descriptive correlational study, the statistical population was all employees of Bojnourd Cement Company, and 321 workers were selected according to the Cochran formula and by a simple random sampling method. The research data were collected using the Cortina et al. (2001) workplace incivility questionnaires, Jong et al. (1993) job demands, Maslach's emotional exhaustion (1981), and Eisenberger et al. (1986) perceived organizational support. SPSS and AMOS 23 software were used for data analysis.
Results: The results showed that the proposed model has a good fit. Job demands have a direct and indirect effect through emotional exhaustion on workplace incivility (p> 0.0001). The results also showed that the interaction of job demands and perceived organizational support, beyond the effects of the main variables, produced 1.5% added monopoly variance (R2Δ = 0.015, FΔ = 49.50, P <0.05) for the model.
Conclusion: The results showed the importance of organizational support as a moderator and emotional exhaustion as a mediator between the relationship between job demands and workplace incivility. Therefore, organizations can reduce emotional exhaustion and workplace incivility by reducing their job demands. Supportive programs are also suggested to reduce the impact of job demands on workplace incivility.
Keywords: Workplace Incivility, Job Demands, Emotional Exhaustion, Perceived Organizational Support
*Corresponding Author
Email: Tayebe.rahimi@yahoo.com
Tel: +989137027593
Received: 25.11.2020 Accepted: 14.03.2021
Full-Text: (993 Views)
The relationship between job demands and workplace incivility in an industrial company: the mediating role of emotional exhaustion and moderating role of perceived organizational support
Rahimi Pordanjani T*, Ghorbanian A
1 Department of Psychology, School of Humanities, University of Bojnord, Bojnord, Iran
2 Department of Public Administration, Faculty of Humanities, Semnan Branch, Islamic Azad University, Semnan, Iran
Abstract
Introduction: workplace incivility is one of the subtle forms of interpersonal and organizational abuse. The purpose of the present study was to investigate the causal relationship between job demands and workplace incivility with the mediating role of emotional exhaustion and the moderating role of perceived organizational support in an industrial company employee.
Materials and Methods: In this descriptive correlational study, the statistical population was all employees of Bojnourd Cement Company, and 321 workers were selected according to the Cochran formula and by a simple random sampling method. The research data were collected using the Cortina et al. (2001) workplace incivility questionnaires, Jong et al. (1993) job demands, Maslach's emotional exhaustion (1981), and Eisenberger et al. (1986) perceived organizational support. SPSS and AMOS 23 software were used for data analysis.
Results: The results showed that the proposed model has a good fit. Job demands have a direct and indirect effect through emotional exhaustion on workplace incivility (p> 0.0001). The results also showed that the interaction of job demands and perceived organizational support, beyond the effects of the main variables, produced 1.5% added monopoly variance (R2Δ = 0.015, FΔ = 49.50, P <0.05) for the model.
Conclusion: The results showed the importance of organizational support as a moderator and emotional exhaustion as a mediator between the relationship between job demands and workplace incivility. Therefore, organizations can reduce emotional exhaustion and workplace incivility by reducing their job demands. Supportive programs are also suggested to reduce the impact of job demands on workplace incivility.
Keywords: Workplace Incivility, Job Demands, Emotional Exhaustion, Perceived Organizational Support
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This paper should be cited as:
Rahimi Pordanjani T, Ghorbanian A. The Relationship between Job Demands and Workplace Incivility in an Industrial Company: The Mediating Role of Emotional Exhaustion and Moderating Role of Perceived Organizational Support. Occupational Medicine Quarterly Journal. 2021:13(1): 24-33. |
Email: Tayebe.rahimi@yahoo.com
Tel: +989137027593
Received: 25.11.2020 Accepted: 14.03.2021
Type of Study: Research |
Subject:
occupational medicine
Received: 2020/11/25 | Accepted: 2021/05/31 | Published: 2021/05/31
Received: 2020/11/25 | Accepted: 2021/05/31 | Published: 2021/05/31
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