Volume 17, Issue 2 (Occupational Medicine Quarterly Journal 2025)
tkj 2025, 17(2): 69-84 |
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Ethics code: IR.SSU.REC.1399.275
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Lotfi Y, Hobobati H, Halvani G, Sadri A, Soltani R, Rostami M et al . Human error analysis in the staff of the metal control room industry by CREAM Cognitive Approach. tkj 2025; 17 (2) :69-84
URL: http://tkj.ssu.ac.ir/article-1-1354-en.html
URL: http://tkj.ssu.ac.ir/article-1-1354-en.html
Yaser Lotfi 
, Hamid Hobobati , Gholamhossein Halvani , Ali Sadri , Raziyeh Soltani , Masoud Rostami , Vida Anoosheh *
, Hamid Hobobati , Gholamhossein Halvani , Ali Sadri , Raziyeh Soltani , Masoud Rostami , Vida Anoosheh *
, anooshehvida@gmail.com
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Human error analysis in the staff of the metal control room industry by CREAM Cognitive Approach
Lotfi Y 1, Hobobati H2, Halvani GH3, Sadri Esfahani A4, Soltani R5, Rostami M 6, Anoosheh VS [†]7
1 MSc. Student in Industrial Safety, Department of Industrial Engineering, University of Science and Art, Yazd, Iran
2 Medical Faculty, Yazd Branch, Islamic Azad University, Yazd , Iran
3 Department of Occupational Health Engineering, School of Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran
4 Department of Industrial Engineering, University of Science and Art, Yazd, Iran
5 Industrial Diseases Research Center, Shahid Sadoughi University of Medical Sciences, Yazd, Iran
6 Department of Languages and Literature, Yazd University, Yazd, Iran
7 Department of ergonomics, school of Health, student research committee, Shiraz University of Medical Sciences, Shiraz
Abstract
Introduction: The CREAM method is a technique for estimating human error and conducting reliability analyses, which can be utilized to assess the level of control over operator errors in the workplace.
Materials & Methods: The present study was a descriptive-analytic case study. The Analytic Hierarchy Process (HTA) was first applied to eamine the job duties, and subsequently, using finding from the original CREAM method, the control approach for the production header, the senior control operator, tactical control, and control operator, and the operator at the real-ime control site were calculated.
Results: The results obtained from the original CREAM approach indicated that the control style for the production headquarter tasks, the senior operator of the control, tactical control and the site control operator employed the instantaneous type. For the analysis of the four jobs, the most frequently errors pertained to runtime, interpretation, planning, and visual errors, respectively.
Conclusion: According to the expectations, the task of senior control and production header is a controlling type and in two other cases, parameters such as concurrent work, time of work performance and quality of training have caused instantaneous control. Finally, the primary cognitive error for the four analyzed tasks pertains to the "runtime error", while the key cognitive function linked to the control process in the control room is the action of "communication".
Key words: CREAM, Human error estimation, Human reliability analysis.
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Human error analysis in the staff of the metal control room industry by CREAM Cognitive Approach
Lotfi Y 1, Hobobati H2, Halvani GH3, Sadri Esfahani A4, Soltani R5, Rostami M 6, Anoosheh VS [†]7
1 MSc. Student in Industrial Safety, Department of Industrial Engineering, University of Science and Art, Yazd, Iran
2 Medical Faculty, Yazd Branch, Islamic Azad University, Yazd , Iran
3 Department of Occupational Health Engineering, School of Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran
4 Department of Industrial Engineering, University of Science and Art, Yazd, Iran
5 Industrial Diseases Research Center, Shahid Sadoughi University of Medical Sciences, Yazd, Iran
6 Department of Languages and Literature, Yazd University, Yazd, Iran
7 Department of ergonomics, school of Health, student research committee, Shiraz University of Medical Sciences, Shiraz
Abstract
Introduction: The CREAM method is a technique for estimating human error and conducting reliability analyses, which can be utilized to assess the level of control over operator errors in the workplace.
Materials & Methods: The present study was a descriptive-analytic case study. The Analytic Hierarchy Process (HTA) was first applied to eamine the job duties, and subsequently, using finding from the original CREAM method, the control approach for the production header, the senior control operator, tactical control, and control operator, and the operator at the real-ime control site were calculated.
Results: The results obtained from the original CREAM approach indicated that the control style for the production headquarter tasks, the senior operator of the control, tactical control and the site control operator employed the instantaneous type. For the analysis of the four jobs, the most frequently errors pertained to runtime, interpretation, planning, and visual errors, respectively.
Conclusion: According to the expectations, the task of senior control and production header is a controlling type and in two other cases, parameters such as concurrent work, time of work performance and quality of training have caused instantaneous control. Finally, the primary cognitive error for the four analyzed tasks pertains to the "runtime error", while the key cognitive function linked to the control process in the control room is the action of "communication".
Key words: CREAM, Human error estimation, Human reliability analysis.
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This paper should be cited as:
Lotfi Y, Hobobati H, Halvani GH, Sadri Esfahani A, Soltani R, Rostami M, Anoosheh VS. Human error analysis in the staff of the metal control room industry by CREAM Cognitive Approach. Occupational Medicine Quarterly Journal. 2025:17(2): 69-84. |
Type of Study: Research |
Subject:
Safety and occupational accidents
Received: 2024/12/27 | Accepted: 2025/08/1 | Published: 2025/08/1
Received: 2024/12/27 | Accepted: 2025/08/1 | Published: 2025/08/1
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